The Starbucks Job Interview: Who buys the Frap?

Coffee shops seem to be a popular choice to hold informal job interviews. These are typically “getting to know you” type chats to assess for “cultural fit.” It’s a good way to meet a potential team member on a more casual basis and have an informal conversation without starting a more rigorous interview process. But don’t be fooled. An informal “feeler” conversation at Peet’s or a Starbucks is an interview. Even though it’s “only” a 30-minute coffee and a chat, this meeting could be a stepping stone to your next career opportunity. Your job is to show up ready to impress. Be prepared. Be polished. Be professional.

It seems there’s some confusion as to who pays, or to quote a client “who buys the Frap?”General rule of thumb is that the company always picks up the tab. But you should still offer to pay. Best way to avoid any awkwardness is to show up early and buy your own drink to start the interview on the right note. And now that that’s settled, let’s move on to the next item on the list: interview preparation.

Follow these 4 steps:

1. Do the research

An informal interview is just like any other interview. Learn everything you can about the company from as many sources as you can. Check out Glassdoor for company reviews from current and former employees. Reading enough reviews can reveal important information. Look up your interviewer on LinkedIn and find photos to help you spot her.

2. Get your story straight

One of the most frequently asked interview questions is “tell me about yourself.” Have an answer ready to go. This is your chance to talk about who you are professionally and to showcase your experience, skills, and accomplishments. Write down three achievement stories. Talk about times you've really felt proud of an achievement at work. Your stories should demonstrate qualities like judgment, initiative, teamwork or leadership. Wherever possible, quantify what you've done. Achievement stories make you memorable.

3. Be prepared to answer questions

Be ready to answer standard interview questions Anticipate the questions you'll be asked and how to answer them. Even if you’re a savvy interviewing machine, it’s essential to spend time thinking about what skills, accomplishments, and examples will resonate with the prospective employer. The examples you share should be relevant to the role you are interviewing for. Lists of common interview questions are easy to find. It's likely you'll be asked why you're interested in the position and the company. Identify a couple of key factors that make it a great fit for you. The prep work will help you focus and be comfortable during the interview.

4. Be prepared to ask questions

An interview is a two-way street. Your potential employer is asking you questions to learn about you and your skills. In return, you need to ask your potential employer some good questions to be sure that this is the right job for you. Prepare at least three questions that demonstrate your interest in the position, your drive to excel in the role, and the fact that you’ve done some homework. As you conduct your pre-interview research, write down things that you’d like to learn more about. Keep in mind that the best questions to ask are open-ended questions. Avoid questions that are too broad or too vague. Ask about things you are genuinely interested to know.

10 tips for acing any job interview:

1. Get ready for an informal interview in the same thorough way you'd prepare for a formal job interview.
2. Practice but don’t memorize your answers. Be comfortable talking about your career path, your strengths and your long-term goals. When you know your story inside and out, you’d be able to handle just about any interview question.
3. Do NOT let your hair down. Think about what you say. Be positive. Act interested. Pay attention to notice how to best engage and to respond appropriately and usefully.
4. Have a vision for how you'd fit in at the company and what positive contributions you could make.
5. Repeat the interviewer’s most important points; e.g. “I agree with you about ...,” or “I'd like to go back to ...” This is your chance to demonstrate active listening skills and build rapport, understanding, and trust.
6. The candidate is expected to do 80 percent of the talking. Be attentive and keep the conversation going.
7. Have a go-to phrase that'll help you avoid dead air if you need time to think and gather your thoughts.  A good strategy is to repeat a question before answering or saying “this is a great question…."
8. Do as many mock interviews as you possibly can with trusted friends who can provide constructive feedback.
9. Create an interview cheat sheet: what you want to say and ask and the things you need to bring with you. Have one for every interview.
10. Relax and remember to smile. Body language always speaks louder than words.

Whether you are interested in the opportunity or not, it is always important to leave a good impression. It is a great way to expand your network and keep the door open to future opportunities.

First Day of Spring: What new career possibilities would you like to grow this season?

Spring Equinox 2017 was this morning marking the beginning of Spring. Springtime is a time of growth, renewal, and possibilities. It’s time to spring into action, tackle new career goals, and invite change into our lives. This is the perfect time of year to infuse a sense of freshness into our work life – weed out the bad and make room for something new. What do you want to make happen this year? Are you ready?

Set new goals that would help you re-commit to your professional growth. Make a list of 1-3 goals to focus on. But first, get your focus straight:

WHAT is your new goal?
WHY do you want to achieve it?
HOW would you make it happen?

This is not about making any new resolutions but rather about spring cleaning to re-discover those plans and projects that were put on the back burner for a while or have fallen by the wayside. The time has come to dust of the cobwebs and open the doors (and windows) of opportunity.

Here’s how to grow the seeds of long-term career success:

1. Do the research: the really fun part of contemplating a new goal is picturing yourself in the future. Where do you see yourself in 12 months? In five years? A key step in setting a new goal is researching different paths and developing success scenarios.
2. Set up a plan: outline a clear roadmap to success detailing the action steps, milestones, and a timeline. Remain flexible for opportunities along the journey.
3. Line-up resources: give yourself every opportunity for success by identifying, finding, and engaging the right resources.
4. Learn from your experience: every experience provides an opportunity for growth if we are willing to learn and apply the insights to future situations.

There is something about springtime when the grass is green, the flowers are in full bloom, and the days are longer and warmer. Each seed we put into the ground has a whole new year ahead of it. Use the energy of a fresh new season and renewal to create new possibilities for yourself with a renewed sense of purpose, creativity, and excitement. Participate fully as new things come into your life. Starting today, on the first day of Spring, declare your goals out loud, create a plan of action, and walk your talk. Wishing you a Happy Spring!

Perspective: Weaknesses are Strengths in Disguise

Flaws: we all have them. We are constantly told to work on our weaknesses, which is truly the way to grow and become better. But what if we embrace our weaknesses for what they are and focus on our strengths? Success is easier to achieve when we start seeing weaknesses as opportunities.

In my experience, most employees recognize their career-limiting habits. However, we all struggle making any real change in turning our weaknesses into strengths. That is evident to anyone looking at performance reviews. The same “areas for improvement” are listed year after year with no real improvement over time. The good news is that most companies are moving away from annual reviews dwelling on past mistakes to more real time and forward-looking feedback. But on an individual level, should we fight our weaknesses? What if we could wish them away, would we finally be happy?

Well, according to Marcus Buckingham in "Now Discover Your Strengths", we only get marginally better if we keep focusing on improving our weaknesses. We are better off focusing on what we do well at optimal capacity. And an even better perspective is that we each have a unique combination of flaws and strengths that make us who we are. We don’t need to eliminate our weaknesses but rather adjust our perspective eliminating the idea of “good” and “bad” traits. We should manage all of our traits positively in handling life’s challenges.

This blog post was inspired by a LinkedIn article on my feed: “What If Your Biggest Flaw Is Your Most Fabulous Feature?”

I immediately felt compelled to investigate further. I typed in “biggest flaw” and an abundance of tests and quizzes was at my fingertips. I found out I am obsessed with social media (true), I have terrible taste in things (somewhat true), and that I am “too perfect” (I guess… :-) ) This little exercise made for a fun 10 minutes of down time.

But joking aside, it is helpful to reflect on how a weakness is serving us. We grow and get attached to our weaknesses for good reasons. It is important to be clear on what makes as great but just as equally important to focus on things to work on.

This is typically the most difficult part of a job interview. The dreaded question “what’s your greatest weakness?” is one that most people don’t quite know how to answer. Yet, the answer can determine whether you are in or out of the race. While HR professionals toady consider the question old-fashioned and pointless since no one would admit to any real weakness on a job interview, it is still a common interview question, so being prepared is a good strategy. But perhaps have two sets of answers: an interview appropriate one to land the job and an honest one for self-improvement purposes.

General rule of thumb is to be prepared with three weaknesses. But don’t use the same old responses such as “I am a perfectionist.”  And definitely don’t bring up anything that would eliminate you from consideration for the job. So what should you do? You choose wisely.

Describe the weakness in one of the following ways:

1. As strength in disguise (how it’s really an advantage)
2. As recovered strength (how you’ve taken action to learn and improve)
3. As irrelevant (no impact on the job at hand)

Be sure to review the job description and put yourself in the hiring manager’s shoes: the impact of the said weakness adapted to your situation and the job. Position yourself effectively within context. Regardless of which of the three strategies you use, your ultimate goal is to present an answer that doesn't damage your potential for the position.

Now, if you seek self-improvement, take the time to think about and answer the following questions:

1. List the top 10 situations that absolutely terrify you.
2. Pinpoint exactly what it is about each situation that is so scary.
3. What do you need to feel safe? How can you outsmart the fear to succeed in facing such situations?

Let us strive to grow but remain authentic to ourselves and learn to be comfortable in our perfect imperfection.

Decision-making Step 5: Commitment to Action

While there are no hard and fast rules for decision-making, following the 5-step decision-making process will help you make tough decisions better and faster. The purpose of the decision-making process is ultimately to achieve certain outcomes, to satisfy a need, or to solve a problem. When you’ve identified the alternatives and analyzed your options in steps three and four respectively, you should be ready to take the plunge, make the final decision and take action to start moving towards your desired destination.

Commitment to action is the hardest step. How many times have you wanted to make a change but then didn’t? The biggest reason most people fail to achieve their goal is failure to fully commit to taking deliberate and consistent action. We don’t just get what we wish for. We end up with what we are willing to work for. Actions make dreams happen. However, taking action is often the overlooked ingredient for professional and personal growth. If we wait for the perfect timing and conditions, we’ll never get anything done. The secret to success is to start where we are and keep trying. Steps 1 to 4 in the decision-making process involve inward processing and intrinsic motivations. Taking action involves extrinsic circumstances, dealing with the real-time influences and impact of the outside world.

5 ways to stay committed to action and achieve success:

1. Go public: declare your goal to the world. Post it on Facebook. Tell people about it. Put money on it. Say that you’ll do something embarrassing in public if you fail. Make people hold you accountable. Having a support structure will keep you motivated. Add an accountability buddy who’d keep you on track, or hire your own personal coach.

ASK YOURSELF: Who could I ask to help hold me accountable?

2. Prep up: list all the action steps as best you can and prioritize them. You may need to do some research to figure out the most sensible action steps. And you may want to list your sexiest and most interesting actions first to get excited. Planning out the action steps in detail would make the goal more attainable having a realistic expectation of the time and effort that will be required. If you get overwhelmed, you may choose to eliminate some steps, or reduce the scope of your goal. Both options would require making some trade-offs.

ASK YOURSELF: What could I STOP/START/Continue doing? What could I do LESS/MORE of?

3. Stay on track: establish achievable milestones you want to reach to ensure you are making steady progress. Remember: some progress is better than no progress. Get the structure to hold your focus on what you have to do and to keep you on track. A few suggestions:

1. Track your progress in a commitment journal.
2. Evaluate your actions in binary terms: either you're working on your most important goal (MIG), or you're not.
3. Organize your list by day, week and month. As you take action, track your actual progress and adjust your future estimates.

These techniques will focus your attention on doing what needs to be done to move your most important goal forward.

ASK YOURSELF: How will I track my progress? What will I measure specifically?

4. Celebrate small wins: Set up a reward system to keep things fun. Big goals don’t happen overnight but rather as a series of action steps and small wins. Have a reward system in place for when you accomplish each milestone to stay motivated while working toward your MIG.  Design your own personal recognition program. Put it in writing to make it real and give it importance. Create your own kudos/awesome jar. Here’s how:

1. Every day: write down 3 things you’ve accomplished that day.
2. Every week: write down your top 3 accomplishments for the week.
3. All the slips go in the kudos/awesome jar.
4. End of month: revisit all the small wins of the month and reward yourself.

ASK YOURSELF: What little wins have I had today? This week? This month?

5. Make NO excuses: once you make a commitment, make yourself stronger than your excuses. My grandmother used to say that excuses are for things that are not really important. Commitment to action is not about perfection. It’s about the courage to try, to make mistakes, to get up and to keep going. Commitment means giving nothing less than 100% and not giving up on a dream when the going gets tough. Excuses come a dime a dozen. Commitment requires daily action over time. Nothing worthwhile is easy, stay focused.

ASK YOURSELF: Am I giving my 100% absolute best effort?

The biggest secret to following through on your decisions is to take one step forward every single day. The pain of the process is temporary while the satisfaction of achievement and the joy of the creative process stay with you forever. Choose wisely and enjoy the journey. 

Indecision: 4 Steps to Sidestep Fear of Consequences

I am so lucky to have the job that I have - helping clients from all over the world through their career and business decisions. I can never lose sight of the fact that people are counting on me when they face high stakes situations and need to make important career decisions. I’ve found that no matter what the career level or position, making decisions is never easy. Even great leaders and savvy executives suffer from indecision at times. And thus I’ve dedicated the last 5 blog posts to share a decision-making process my clients have found helpful in making tough decisions better and faster.
   
The purpose of the decision-making process is ultimately to achieve certain outcomes, to satisfy a need, or to solve a problem. Step 4 in the process is all about weighing options and considering consequences. A client who’s been offered a promotion involving a relocation emailed me saying: “I’ve been trying to decide whether to accept the offer. I was following your 5-step decision-making guide happily moving along and completing the first 3 steps until I reached step 4. I then got stuck. Now I’m an emotional wreck terrified that I’d be making the wrong decision. What if? What if? What if?”

She hit the nail on the head. Decisions have consequences. The process of decision-making involves recognizing the alternatives that have a higher potential of bringing us closer to our Big Important Goal. But when important decisions with serious consequences are called for it can create a lot of anxiety.

The issue is not fear of moving to another state. The real fear is that of making the “wrong” decision. I’ve written about fear before - see my previous post "Is fear holding you back?". If we listen carefully, fear can pinpoint what is really important to us and uncover our deepest desires and potential obstacles. We can overcome fear and move forward when we look fear in the eye and realize that there are no “wrong” decisions, only learning experiences. Every experience is a lesson. Granted, some are more painful than others. But the most painful experience is living in fear. And nothing hurts like missed opportunities and regret. Every new path leads to both incredible opportunities and some tough challenges, but there are always opportunities to self-correct and change course when you feel the direction is just not right.

We are often scared that things won’t work out and imagine horrible consequences, typically blown way out of proportion. In her TED Talk, Karen Thompson Walker describes fear as an “unintentional storytelling” and advises we should listen to our fears and choose the more likely tale of success:
https://www.ted.com/talks/karen_thompson_walker_what_fear_can_teach_us

Every fork in the road is an opportunity to change something about your life, a step closer to your dreams. But the big old mud puddle is real and might stand between you and the spectacular views up the narrow ridge. This is the time to muster up your courage and the energy to take the leap and elegantly sidestep any mud puddles, deep potholes, or thorny bushes. Channel fear into preparation and action. Here’s how:

1. Write down the opportunity in front of you
2. Write down the consequences that scare you
3. Of the above consequences, write down which is your biggest fear
4. Write down your battle plan to outsmart fear

Ultimately, our goal is to make responsible decisions. When we hear fear barking out marching orders, it’s time to do some serious soul searching. Thinking through consequences is a crucial step when making a decision. But nothing will change without any effort and choiceful actions on our part. Success doesn’t just happen, it needs to be created. It’s a simple law of cause and effect: every outcome (effect) happens for a reason (cause.) In fact, every cause has an effect, and every effect becomes the cause of something new. Everything we do, or avoid doing, has consequences. Once you’ve carefully considered the possible consequences of your decision and identified the best solution to your problem, you should be ready to move on to step 5 of the decision-making process and commit to action.

Decision-making Step 4: Weighing the Options

While there are no hard and fast rules for decision-making, following the 5-step decision-making process will help you make tough decisions better and faster. The purpose of the decision-making process is ultimately to achieve certain outcomes, to satisfy a need, or to solve a problem. When you’ve identified your options in step 3, you should be ready to move along the decision-making process and weigh your options.

With freedom of choice comes great responsibility. My grandma used to say: “You are free to do whatever you want, but only as long as you are willing to accept responsibility for the consequences of your choices.” I believe it’s fair to say that we’ve all made decisions that had unintended negative consequences. Even when we arrive at a decision after due consideration, the decision may still render unexpected outcomes. Yes, we should always strive to make the right decisions, but the right “R” word is responsibility. Be willing to take responsibility for the decisions that turn out well as well as to own those “gone wrong.” So go through the decision-making process with your eyes wide open and with the best of intentions, but recognize the uncertainty and accept the things that are beyond your control. Be prepared to act on the things within your control in hope for a better future.

Once all the options have been identified following the brainstorming session, they need to be analyzed and prioritized so that a decision can be made and a way forward will be defined. The evaluation process helps to ensure that each of the identified options is fully investigated as to its suitability. Decision-making is a process of choosing between alternative solutions. Good decision-making involves seeing new options for making life better at the lowest cost to get our needs met.

Although the cost-benefit analysis technique is most commonly used on financial decisions, it can certainly be used for almost any decision in evaluating the costs and benefits, the tangibles and intangibles, of each alternative course of action. For each option a list of advantages and disadvantages should be created. By identifying the advantages and disadvantages, unsuitable options can be rejected and suitable options can be compared. What are the likely outcomes or consequences of each of the choices? Do the benefits justify the cost?

Imagine what it would be like if you carried out each of the alternatives to the end. Evaluate whether the need identified in Step 1 would be resolved and whether the Most Important Goal (MIG) set in step 2 would be met through the use of each alternative. As you go through the analysis process, you’ll begin to recognize the alternatives that seem to have a higher potential for reaching your goal. Finally, place the alternatives in a priority order, based upon your own value system, and make your choice. Here’s how in 4 simple steps:

1. Weigh the alternatives: define your evaluation criteria.
2. Select the preferred alternative: which choice/s will best meet your objectives?
3. Consider the consequences: what could be potential future outcomes?
4. Identify the best solution: which option is the best for you?

The following are common decision-making tools:

1. Decision-making Matrix

Use this tool to choose between multiple options by scoring them against different criteria. Check out www.weighteddecision.com and watch the video showing how to use the decision-making matrix to decide on a vacation destination.

2. Decision Tree

Use this tool when creating a flowchart or a diagram would help you explore all of the alternatives and their possible outcomes. Each “branch” of the tree represents one of the alternatives. Branches can be extended further when an alternative leads to another decision to be made. Costs and probabilities are added to calculate the value of each set of alternatives to help determine the best choice. Check out Smart Draw for examples:
https://www.smartdraw.com/decision-tree/examples/

3. T-chart

This is a fancy name for the old pro/con list. The idea is to list all the “pros” on the left side of the “T” and all the “cons” on the right side. For a more sophisticated analysis, you may give each consequence a number depending on its importance. Add the numbers in each column and choose the solution with the highest score, or value.
 

 
Taking into consideration all the positives and negatives is a crucial step when making a decision. Once you’ve fully uncovered and prioritized your available options, you will have identified the best solution to your problem. When you complete this step, you should be ready to move on to step 5 and commit to action.

International Women’s Day March 8th

International Women’s Day is commemorated throughout the world by marches, rallies and meetings. This is a day to celebrate women’s achievements as well as recognize we need to continue to stand for justness, justice, women’s rights, and equal rights for all.

Let’s celebrate all that we’ve achieved but remember that our work is not done. Sadly, women and girls around the world are still denied basic freedoms because of their gender. Standing for women’s rights means proactively standing for what’s right in our homes, as a community, in the laws of our country, and as global citizens.

Those of us fortunate to enough to be living in democratic countries should use our privileges to care for those who are denied human rights. With the freedom of choice comes great responsibility. Let's all commit to follow the Golden Rule: treat others the way we want to be treated. Don’t like your rights taken away? Fight for those of someone else's. Let us stand for the right of every woman to live free from discrimination and to make decisions about her own body, her own health, her reproductive choices, her education, her vocation, her relationships, and every aspect of her life free of coercion and violence.

Only when we all have equal access to our human rights, from sexual rights to pay rights, will true equality for all exist. Only when women have an equal voice can we truly become a just society.

In the words of Emma Watson, Goodwill Ambassador for the UN: “I think it is right I am paid the same as my male counterparts; I think it is right that I should be able to make decisions about my own body; I think it is right that women be involved on my behalf in the policies and decisions that will affect my life; I think it is right that socially, I am afforded the same respect as men.”

We’ve come a long way, but we are not there, yet. The pay gap is real. Women with the same, or more, experience and education are paid less than their male colleagues. Violence against women is very real. While we are seeing more public awareness on issues surrounding violence against women, sentences are still too lenient all around the world. And especially now, and in the U.S., some of our basic human rights and fundamental freedoms seem to be called into question. Be the change you want to see in the world and stand for social justice and equal opportunities for all.

Together, let’s create a better world for all of us. Whether or not you choose to support the National Day Without Women, I hope you do one thing today, and every day henceforward, to support women. Raise your voice to say that women’s rights are human rights. Take action, one single action at a time; even small actions lead to big changes. Let us not stop until we all have equal rights regardless of gender, sexual identity, gender expression, race, ethnicity, religion, immigration status, economic status, age or disability.

“I alone cannot change the world, but I can cast a stone across the waters to create many ripples”

~Mother Teresa